Privacy Policy

1. Company Information & Contact

If you have questions about this Policy or want to exercise your rights (see Section 12), please contact us at the email above.

2. Scope and Overview — Key Points

• What we collect: Information you provide (account/profile, payments, uploaded media, feedback), automatically collected technical/usage data (logs, IP, device), and cookies/tracking signals.
• Why we process: To deliver and improve the Services, provide support, secure systems, bill subscriptions, comply with law, and with consent for marketing and certain research/training uses.
• Model training: We may use aggregated, de-identified data to improve models. We will not use identifiable personal data for model training or public research without your explicit consent (see Section 8).
• Sharing: Only with service providers acting on our behalf, in connection with legal processes, or with your consent. We do not sell personal information for monetary consideration.
• Your rights: Depending on where you live, you may have rights to access, correct, delete, restrict processing, portability, and to withdraw consent. See Section 12.
• Children: Services are not intended for children under 13; we do not knowingly collect data from children under 13.
• International transfers: Your data may be transferred to and processed in China and other jurisdictions; we use appropriate safeguards. See Section 11.

3. Information We Collect

3.1 Information You Provide Directly

We collect information you choose to provide:

• Account & registration data: name, username, email address, phone number, profile picture, password (securely stored or hashed), account preferences.
• User Content / Uploaded media: audio, images, video, text, and metadata you upload, create, or submit to the Services (collectively "User Content").
• Communications: support requests, feedback, survey responses, and other messages you submit.
• Payment & billing data: payment method details (tokenized by our payment processor), billing name and address, transaction history. We do not store full payment card numbers — payment processors store and process that data.
• Social login data: if you register via a third-party account (e.g., Google, Apple, Facebook), we may receive profile information you authorize (name, email, profile photo).
• Preferences & consents: marketing preferences and consents you give.

3.2 Information Automatically Collected

When you interact with our Services we automatically collect:

• Usage & log data: IP address, pages visited, features used, timestamps, errors and crash reports.
• Device & network data: device model, OS, browser type and version, unique device identifiers, carrier, screen resolution.
• Performance & analytics: upload/download metrics, resource usage, rendering times, API call logs.
• Approximate location: derived from IP address (not precise GPS) unless you grant explicit geolocation permission.
• Cookies and similar technologies: see Section 6.

4. How We Use Your Information — Purposes & Legal Bases

We use information for the following purposes:

• Provide and operate the Services: deliver features, generate outputs, process uploads, provide account functionality.
• Account management & authentication: create and maintain accounts, authenticate logins, manage subscriptions.
• Payments & billing: process transactions, prevent fraud, comply with tax/reporting obligations.
• Customer support: respond to inquiries and troubleshoot problems.
• Security, fraud prevention & abuse detection: detect, prevent and investigate security incidents and misuse.
• Service improvement & research: analyze usage, fix bugs, improve features, train models using aggregated or de-identified data.
• Marketing & communications: send newsletters, promotions and updates where permitted — you may opt out at any time.
• Legal compliance & requests: comply with laws, respond to legal process, exercise or defend legal claims.

5. How and When We Share Your Personal Information

We share personal information only in limited circumstances:

• Service providers & processors: hosting providers, cloud storage, analytics, payment processors, email delivery, customer support vendors.
• Business transfers: in the event of merger, acquisition, asset sale or financing, user data may be transferred as an asset.
• Legal obligations & safety: to comply with lawful requests, court orders, or to protect rights, safety or property of others.
• With your consent: where you explicitly authorize sharing.
• Aggregated / de-identified data: we may share non-identifiable aggregated data publicly or with partners.

We do not sell personal information for monetary consideration.

6. Cookies, Tracking and Similar Technologies

We and our service providers use cookies, web beacons, pixels and similar technologies to provide and improve the Services, remember preferences, measure performance, and support advertising where applicable.

Types used: essential cookies (required for login/account), performance/analytics cookies, functionality cookies, and optional advertising cookies.

Controls: You can manage or block cookies via your browser or device settings; blocking some cookies may affect functionality.

7. Social Logins & Third-Party Integrations

If you use social login (e.g., Sign in with Google/Apple/Facebook), we receive the information you permit from that provider (often name, email, profile picture). We use that information only to register or authenticate your account and as described in this Policy.

8. Model Training, Research and AI Outputs

Model Improvement

We may use aggregated or de-identified User Content and usage data to train, validate and improve our AI models. By default, we do not use identifiable User Content to train our models.

Optional Training Consent

If you are offered and give consent to allow identifiable content to be used for model training, we will:

• Explain the scope, purpose, and duration of the processing
• Provide an easy-to-use opt-in mechanism
• Allow you to withdraw consent at any time

AI Outputs

AI-generated outputs may be inaccurate, biased, or infringing. You are responsible for reviewing and ensuring compliance before use or publication.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes listed above. Typical retention practices include:

• Account data: retained while the account is active and for up to 2 years after account closure.
• User Content: retained while your account exists; deletion requests are processed subject to backups and legal constraints.
• Log and diagnostic data: typically 90 to 540 days depending on the log type.
• Payment records: retained for 7 years for tax and accounting obligations.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information, such as encryption in transit, access controls, network protections, vulnerability management, and logging.

Although we take reasonable precautions, no system is absolutely secure. You should protect your account credentials and avoid using insecure networks.

11. International Transfers

Our Services are operated globally and data may be stored and processed in China and other jurisdictions. When personal data is transferred across borders, we use appropriate safeguards — for example, Standard Contractual Clauses (SCCs), binding corporate rules (BCRs), or other lawful transfer mechanisms.

12. Your Rights & How to Exercise Them

Depending on where you live, you may have rights including:

• Access: request a copy of personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of personal data (subject to legal exceptions)
• Restriction / Objection: ask us to restrict or object to certain processing
• Portability: request a machine-readable copy of certain personal data
• Withdraw consent: withdraw previously given consent for processing

How to Submit a Request

Email us at [email protected] with the subject line "Data Subject Request" and describe your request.

13. Children and Minors

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data without parental consent, contact us and we will take steps to delete it as required by law.

14. Updates to this Privacy Policy

We may update this Privacy Policy periodically. For material changes we will provide notice via the Services, email, or other means where required. The "Last updated" date at the top indicates when the Policy was last revised.

15. Contact Information